In a single platform, REA provides everything necessary for daily support activities, constantly verifying efficiency. It gives your customers a rapid and reliable customer care experience, exactly as they would expect.
Enhance your support service with clear metrics, highlighting areas for improvement.
With REA you can request support with just one click from any device, anywhere.
REA lets your support team define priorities objectively, and respond to users in real time.
Thanks to REA, customer care has never been so easy.
Monitor the performance of your operators, intervening in case of difficulties and improving the service provided.
Set quality and quantity targets to allow you to reward your best operators.
REA automatically records all team activities, meaning that operators no longer have to complete additional documentation besides that necessary to provide the support required.
The system suggests the appropriate operating procedures, optimising closure times and reducing operator training times.